"The art of getting lost" hooded sweatshirt white

Direct-to-Film (DTF) printing produces vibrant, durable designs but requires careful handling to preserve the print and fabric. Here is a detailed care guide tailored for DTF printed hoodies:

WASHING

• Temperature: Wash in cold or lukewarm water (≤ 30°C / 86°F) to prevent print degradation.

• Cycle: Use the gentle or delicate cycle on your washing machine.

• Detergent: Opt for a mild, non-bleach detergent. Avoid fabric softeners as they can weaken adhesive bonds in DTF prints.

• Inside Out: Always turn the hoodie inside out to protect the printed design from abrasion.

  
  

DRYING

• Air Dry: Preferably air-dry flat on a clean surface or hang to dry. Avoid direct sunlight, which can fade colors.

• Tumble Dry: If necessary, use a low heat setting, but this is not recommended for longevity.

IRONING

• Do Not Iron Directly: Never iron over the DTF print; high heat can melt or alter the ink.

• Protective Layer: If ironing is needed, place a thin cloth or parchment paper over the print and use a low heat setting.

• Steam: Avoid direct steam on the printed area as it can affect adhesion.

STORING

• Fold Carefully: Store hoodies folded rather than hung to avoid stretching around the printed area.

• Cool, Dry Place: Keep away from excessive humidity, which can weaken print adhesion.

TIPS

• Spot Cleaning: For small stains, spot clean with a soft cloth and mild detergent rather than frequent full washes.

• Avoid Abrasive Surfaces: Minimize contact with rough surfaces that can scratch the print.

• Longevity: Limit exposure to harsh chemicals such as bleach, acetone, or strong solvents.

I want you to be delighted with your art print. If for any reason you are unsatisfied, please don't hesitate to reach out.

- I except returns within 30 days 

- Art prints must be returned in their original condition and packaging, with all protective coverings and tags intact.

- If you receive your item and its damaged, please email me with

• The order number, photos of the item and packaging. Return postage will be supplied and a replacement will be sent.

5. Refund Process

• Refunds are issued to the original payment method within 10 working days of receipt and approval of the returned item.

• For cancellations within the 14-day UK cooling-off period for most online purchases, refunds will be processed promptly.

• Return postage fees for non-faulty items are the responsibility of the customer. 

7. Exceptions and Final Sale Items

• Discounted, promotional, or final-sale prints cannot be returned or exchanged.

• Returns will be refused if prints show signs of use, wear, or damage not caused by shipping.

9. Legal Compliance

• This policy is intended to supplement statutory rights and is written in accordance with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

All orders shipped within the UK will be shipped via Royal mail 24hr tracked.

FREE shipping is available for orders over £75

Orders will be processed within 2-3 business days. Excluding weekends and public holidays

Art prints are packaged flat backed with sturdy cardboard.

International Shipping

Fulfilment  is available to the EU, USA, Canada, Australia, and elsewhere globally. Delivery times generally range from 2–12 working days, depending on destination and service level

Customers are responsible for import duties, VAT, and customs taxes, unless otherwise specified.

Tracking and Notifications

Once dispatched, customers receive a shipping confirmation email with a tracking number

Tracking links allow customers to monitor their parcel until delivery.

For international parcels, estimated delivery times are provided, but delays may occur due to customs or logistical factors

 Insurance and Liability

Domestic shipping includes standard parcel protection; optional insurance is recommended for high-value prints

International shipments can include parcel protection up to a declared value, with coverage for loss during transit

Delays and Exceptional Circumstances

• Shipping times are estimates; factors such as peak periods, courier delays, or customs processing may extend delivery