Returns, Refunds & Damaged Artwork
I want you to be completely happy with your artwork. Each piece is carefully handmade and packaged with the intention that it arrives safely and can be enjoyed for many years.
Because my sculptural artworks are individually made and often feature delicate three-dimensional elements, please take a moment to read the following before purchasing.
Change of mind
If you purchase an original artwork online, you have the right to cancel your order within 14 days of receiving it, in accordance with UK consumer cancellation regulations.
Please contact me in writing within 14 days of delivery if you wish to cancel your purchase. You will then have a further 14 days to return the artwork.
The artwork must be returned in its original condition, with all original packaging where possible. Please take care when repackaging the piece, particularly around any raised or sculptural elements.
Unless the artwork is faulty or has arrived damaged, the cost of returning it is the responsibility of the customer.
Refunds will be issued using the original payment method, in accordance with applicable consumer law. Original standard delivery costs will also be refunded where required. Additional costs for premium delivery options may not be refundable.
Damaged artwork
Every artwork is carefully packaged before dispatch. However, if your piece arrives damaged, please contact me as soon as possible, ideally within 48 hours of delivery.
Please include:
Your order number.
Photographs of the outer packaging.
Photographs of the artwork and any damage.
Please keep all packaging until the issue has been resolved. I will work with you to arrange an appropriate resolution, which may include a repair, replacement where possible, or a refund.
Handmade and unique pieces
Each sculptural artwork is individually handmade. Small variations in texture, shape, finish and placement are natural characteristics of the creative process. These details make each piece unique and are not considered faults.
Faulty or incorrectly described artwork
Your statutory rights are not affected by this policy. If an artwork is faulty, damaged, or not as described, you are entitled to the remedies available under UK consumer law.
Bespoke and personalised artwork
Artwork made specifically to your measurements, requirements or personalisation may be exempt from the 14-day change-of-mind cancellation right under UK consumer law. This does not affect your rights if the artwork is faulty or not as described.
Contact
If you have any questions about your artwork or need help with an order, please get in touch through the contact page. I will always do my best to help.
